Refund policy

Return
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will  need the order number/receipt or other proof of purchase to verify the purchase.

To start a return, you can contact us at info@tamsmart.com. Items sent back to us without first requesting a return will not be accepted.

 

Product conditions
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. 

 

Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing or damaged.

 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

 

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies